our company

Direct Sealife is located in The Netherlands, Europe. Established in 1998 and the first professional internet shop for aquarium and pond products. Direct Sealife is part of Handelsonderneming van Wolferen b.v. We cooperate and buy our fish and corals at the European biggest marine wholesaler De Jong Marinelife also located in the Netherlands, who also take care for the shipping Directly To Your Door! We hope you enjoy shopping at Direct Sealife.com
Sincerely yours,
Handelsonderneming van Wolferen b.v.
(chamber of commerce nr: 20131020)
• Leo van Wolferen (managing director)
• Address: Dahliastraat 41, • City: 4711 GT Sint-Willebrord, • Country: Netherlands.
• T: (+)31 650 220 246. • Email


Our Values
Handelsonderneming van Wolferen b.v. is the owner of several professional Aquarium related internet sites. With * SeaMe.com & * Direct Sealife we are international the leading Aquarium specialist based on over the 20 years experience!
For our local market (the Netherlands & Belgium) we have a few other Aquarium sites. For example: * SeaMe.nl aquarium- & vijverproducten. * Aquaria van Wolferen exclusive aquariums. * Aquarium Zonder Zorgen leasing, purchase and maintenance. * Strijker Aquarium our retailshop in Rotterdam.
How to order
While shopping you can place products in your shopping cart. After placing items in your shopping cart, you can proceed by clicking on check out. Now you will go to the payment. After this you can choose a payment method and confirm your order. You will receive a confirmation email direct after your order. We will sent a e-mail or contact you by phone for the shipping date , if all items are available. If for some reason a item you ordered is no longer available, we will send you a email when we can deliver your order,
Availabilty
Because many factors can affect the availability of the sealife, we work with the "STOCKLIST" of De Jong Marine. If for any reason the product you ordered is no longer available, it will most of the time be available in a few days. Because every day there arrive new shipments and lots of sealife comes available from the quarantine area. (acclimation area)
Shipping
Direct Sealife takes great care to ensure the sealife will arrive alive and in the best possible condition. To achieve that we only use the best, fastest, safest and most stress-free shipping we can offer, because our first concern in for the heath of the sealife.
The day your order ships, you will receive an e-mail containing your items and when your order arrives. Its very important that you accept the package on the first delivery, because our first concern is the health of the sealife.
Note: WE ALWAYS CALL OR E-MAIL BEFORE SHIPPING
The Packing
Before your sea life is expertly packed for shipment, it will be select by our specialists to make sure our costumers only receive the best. Meaning the brightest and most vibrant, with no signs of disease, stress, aging, or physical imperfections available.The packing of the sealife will be done in a special packing area where only the best product are used for packing. The sea life will be placed in a extra strong and specially designed bag for sealife transport, which is filled with special prepared packing water. The bags are then filled with pure oxygen and sealed with a special aluminum fastener for an air and watertight seal. From there the bags will be placed in a special insulated box to maintain the water temperature during the transit, if necessary heat packs will be used to maintain the water temperature depending on the outside temperature. After packing the package will be send directly to you. We do our best to maintain the temperature, we are not resposible for the weather conditions.

Shipping & Box rates
The rates you see below are included box charge and packing cost (heat packs). Its difficult to know how many boxes are needed because this depend on the order. That's why we charge every order for 1 box only if its necessary to use a additional box we will inform you, but normaly there will be 4-7 medium pices in a small box and 14-17 small/medium in a big box
Shipping & Box rates TNT,
  • For the Netherlands, Belgium & Germany: € 100
  • All the other countries within the EU: € 175
  • Rest of Europe and other countries on request
    • Arrive Alive guarantee
    Direct Sealife guarantee that in the unlikely event our sealife doesn’t arrive alive, we will add a store credit to your account for the amount paid for the died sealife. The store credit stays available for 1 year after its added to your account. We can give this guarantee to our customers, because we give great care to our sea life, its very unlikely that your order doesn’t arrive allive. All our sealife is arrive alive guaranteed, except for very difficult to transport sealife which is marked with a "!"behind there names.
    Terms and conditions Arrive Alive Guarantee:

  • 1. Delivery must be accepted on the first delivery attempt.
  • 2. Delivery of sealive must not be refused for any reason, including not being at the delivery location. If any part of the order is refused, the customer is liable for the entire cost of the invoice total plus any return freight charges.
  • 3. All Arrive Alive Guarantee claims must be send to info@DirectSealife.com on the day of delivery.
  • 4. All Arrive Alive Guarantee claims must be accompanied with a digital image of the died sealife in the closed shipping bag and a image of the died sealife out of the shipping bag.

    • RETURN: Because of the packing procedure needed to guarantee the health of the sealife we cannot accept any returns of sealife, because our first concern is the health of the sealife.

    Special Terms & Conditions for living animals
    Please read these conditions carefully before using the Direct Sealife.com website. By using the Direct Sealife.com website, you signify your agreement to be bound by these conditions.

  • Delivery must be accepted on the first delivery attempt. If not the sealife has no arrive alive guarantee.
  • Delivery of sealife must not be refused for any reason, including not being at the delivery location. If any part of the order is refused, the customer is liable for the entire cost of the invoice total plus any return freight charges.
  • Sealife that is marked with a ! behind there name have no arrive alive guarantee. Because this sealife is very difficult to ship.
  • All Arrive Alive Guarantee claims must be send to info@DirectSealife.com on the day of delivery.
  • All Arrive Alive Guarantee claims must be accompanied with a digital image of the died sealife in the closed shipping bag and a image of the died sealife out of the shipping bag.
  • If the claim is accepted we will add a store credit to your account for the amount paid for the claimed sealife. The store credit stays available for 1 year after its added to your account.
  • Orders can only be cancelled by Email. The Email must be send to info@Directsealife.com with the order number.
  • If a order is cancelled before 10 am of the shipping day. There will be a charge of 5% of the total amount of the order, because of restocking the animals. The 95% will be send back to your bank account.
  • After 10 am of the shipping day the order cannot be cancelled anymore. Because the sealife can already be packed and shipped.
  • After arriving the sealife cannot be returned, because of the complicated packing that is necessary. This is because our first concern is the health of the sealife.
  • After ordering its possible there will be charged a additional box , because some sealife require extra large packing to insure alive arrival.
    • Therms & Conditions
    Please read these conditions carefully before using the SeaMe.com website. By using the Direct Sealife website, you signify your agreement to be bound by these conditions.


    1. Your Account
    If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us with in the your account area of the website. SeaMe.com reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

    2. Privacy
    Please review our Privacy & Security, which also governs your visit to Direct Sealife, to understand our practices.

    3. Access to Direct Sealife.com We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

    4. Licence for website access
    Direct Sealife grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of SeaMe.com. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of SeaMe.com without express written consent. You may not use any meta tags or any other "hidden text" utilising SeaMe.com without the express written consent of SeaMe.com. Any unauthorised use terminates the permission or license granted by SeaMe.com.

    5. Your conduct
    You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.You understand that you, and not SeaMe.com, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.You must not use the website for any of the following: for fraudulent purposes, or in connection with a criminal offence or other unlawful activity to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam" to cause annoyance, inconvenience or needless anxiety

    Conditions Relating to the Sale of Products to You
    This section deals with conditions relating to the sale of products by Direct Sealife to you.

    6. Our contract
    When you place an order to purchase a product from Direct Sealife.com, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've dispatched that product to you. That acceptance will be complete at the time we send the Dispatch Confirmation E-mail to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation E-mail to have been dispatched do not form part of that contract.

    7. Pricing and availability
    We list availability information for products sold by us on the website, including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable. Despite our efforts, a small number of the products in our catalogue can be mispriced. If so we will inform you about it and you will be free to cancel the product if you not agree with the price.

    8. Customs
    When ordering goods from Direct Sealife for delivery outside the EU you may be charges for extra cost because of document needed. These cost depend on the country where the package is send to.

    Conditions Relating to Both Your Use of Direct Sealife and Sales to You

    9. Children
    Direct Sealife does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use SeaMe.com only with the involvement of a parent or guardian.

    10. Alteration of Service or Amendments to the Conditions
    We reserve the right to make changes to our website, policies, and these Terms & Conditions any time. You will be subject to the policies and Conditions Terms & Conditions in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

    11. Miscellaneous
    These Terms and Conditions shall be governed by and construed in accordance with the laws of the Netherlands and any disputes will be decided only by the courts of the Netherlands. All points of these terms and conditions remain valid, even if one of the above points is invalid. We reserve the right to change these terms & conditions from time to time and recommend that you should look through them on a regular basis.

    12. Events beyond our reasonable control
    We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

    13. Waiver
    If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions
    Our Commitment
    With our Arrive Alive Guarantee you can order in confident, because in the unlikely event your order doesn’t arrive alive we will give you a store credit for the paid amount for the sealife. We give this guarantee, because we take great care to ensure the sealife will arrive alive and in the best possible condition. To achieve that we only use the best, fastest, safest and most stress-free shipping we can offer. Our first concern is for the health of the sealife.